Client Activity:

Consultancy

Headline:

Return on client investment of 10:1

Background

A prominent consultancy specialising in Public Sector work needed a team of Lean Professionals to work on an important contract in Bootle, Liverpool. The aim was to run a series of small process improvements using Lean Sigma and Workout principles.

Action

- Detailed VOC and stakeholder analysis carried out to determine customer requirements
- Process value stream mapping completed with input from all involved with the end to end process
- Data relevant to the process was gathered and analysed
- Root causes identified by project team
- Plans to address route causes planned and implemented
- Results monitored and measured
- Controls installed to maintain improvements
- Blueprinted techniques for problem solution applied to other process within HR by the project team

Result

The first 30 days delivered an ROI exceeding 10 to 1, deployment feedback from the client of 100/100, and the endorsement of our end client who are placing of number of secondees to the fledgling Programme. This will further enhance the skills transfer process.

An invitation to assist in the Strategic Planning cycle for 2009/2010 has followed and a request to address numerous further process improvement opportunities