This project underpins SSCL’s drive to offer its Government customers a smooth and efficient experience when using its shared service centres.
Shared Services Connected Ltd (SSCL) delivers innovative, results-driven recruiting, finance, accounting, and other business services to its portfolio of industry-leading clients. The company’s mission is to provide holistic, effective services that give its clients more business insight, control, and decision-making support.
To support this mission in innovation, SSCL decided to automate selected internal business processes to improve efficiency and reduce operating costs. Specifically, SSCL wanted to decrease the number of high-volume transactional tasks it required of employees, and in doing so, free them to spend more time focused on customer experience.
“We were looking to increase overall capacity and empower employees to have more proactive conversations with our customers,” explained Rachel Summers, SSCL’s Director of Operational Excellence and Business Transformation.