Website Morpheus Group
My client, a market-leading consultancy based in South East London, are looking for an experienced ITIL Incident Manager to play a key role in leading forward the problem management team in shaping the IT problem management process.
You will work closely with the incident management and technical support teams, as well as third parties to proactively eliminate reoccurring incidents. As the problem manager you will work closely with incident managers to support ITIL best practise and effectively communicate all problems to Service Delivery Managers. Excellent communication skills are required to ensure that problems are successfully communicated to various Service Desk teams, in order for appropriate end-to-end problem resolution.
Ideal candidates will have the following experience:
• Excellent working knowledge of ITIL problem and incident management
• Proven experience of problem and incident management delivery
• Strong technical knowledge
• Excellent communication and interpersonal skills
The role provides excellent career progression for a ITIL Incident Manager to grow within the role, and move forward to a lead role on the problem management team within Service Delivery. This is a fantastic client offering a collaborative environment, training and support as you progress in your career. This is a permanent position based in South East London, offering a salary of between £45,000 – £50,000 + a strong benefits package.