Global Service Associate


A passionate Client Service Associate, seeking a well rounded role supporting a large portfolio of clients and training & mentoring a team of 11 in operations is required a Series B backed SaaS Innovator, making waves in the industry

This is a completely remote role offering a salary of 80,000 euros + flexible hours + hybrid / remote working.

We are looking for someone with experience of:

  • Managing a portfolio of around 5 or 6 clients in the past
  • Confident jumping onto escalations
  • Strong client facing experience
  • Proficient English, Spanish is a bonus
  • Background in a Client Service, Account Management, Project Management, Operations role preferred

Your day to day:

  • Work with the implementation team
  • Update and maintain systems, ensuring accuracy of time and data this includes FreshDesk, Salesforce, SharePoint, MS Teams etc
  • Create service tickets
  • Develop and maintain client relationships

Salary: 80,000
Location: Spain, Fully remote
Benefits: Remote working, flexible hours and much more!

Other relevant titles:
Human Resources Manager / Operations Leader / Operations Manager / Project Manager / Project Leader / Continuous Improvement Manager / Client Services Manager / Account Manager


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