Employment type: 6-month contract
Location: UK wide
Salary: Market rate
Recruiter: Mike Swetman
The role of the Lean Six Sigma Specialist is to improve processes in the Technology function and key touchpoints, so that they become significantly more agile, efficient and effective; example processes include the end-to-end (e2e) Technology Assurance Process (TAP) and demand management. We are particularly interested in improving the user and customer experience for in-scope processes, after which we plan to automate the processes where possible, using workflow and/or other technologies, e.g. RPA.
- Expertise in Lean Six Sigma and complementary methods, e.g. Agile, Design Thinking, customer journey mapping etc.
- An understanding of ITIL and/or other relevant frameworks is critical, e.g. IBM;s PRMIT or the IT4IT Reference Architecture
- Transfer knowledge and expertise to other members of the Strategy & Architecture and wider Technology teams, if necessary by running formal Green and/or Black Belt training
- If required, provide advice to and/or seek to learn from partner firms, client teams and/or clients that are seeking to implement or improve their use of Lean Six Sigma in technology
- Develop and shape small portfolio of Lean Six Sigma improvement projects
- Facilitate workshops with all key stakeholders to understand key pain points and potential areas of improvement
- Use common Lean Six Sigma methods, e.g. DMAIC, VSM and FMEA to identify issues and potential solutions
- Draw out process swim lanes, ensuring the change from ‘as-is’ to ‘to-be’ processes are clearly sign-posted and provide significant improvements
- Work with a Customer Experience Specialist to understand customer experience across all touchpoints and at all stages of important customer journeys, translating these into Lean Six Sigma actions
- Work with technology colleagues to identify processes or specific tasks that can and should be automated, developing requirements to guide their design and development work
- Relentlessly pursue value over Lean Six Sigma ‘dogma’
- Develop compelling business cases, rationale and presentations that move people to action, focussing on What? So What? Now What?
- Agree KPIs that will be tracked to measure and control performance of the process, ideally via control charts
- Help to establish and improve the end-to-end technology assurance process, ensuring that standards, patterns and reusable components are enforced