So, you’ve decided that Robotic Process Automation (RPA) is the way forward for your organisation. But which of your colleagues should form the implementation team?
It’s tempting to stick with the usual suspects: Developers and Millennials drawn from the IT department, who are technologically fluent and quick to embrace new ideas and software. But if you look beyond the IT Department and ask for volunteers to attend RPA Developer training, will anyone from Operations or Customer-facing roles consider putting themselves forward… and if they do, what are the chances they’ll have what it takes to become your best RPA Developers?
See what others have experienced with RPA:
For your business users, the fear of yet another new and unknown IT programme like ‘RPA’ may make them switch off to your request, believing they don’t have the right background or skillset. However, in actual fact, the skills they do possess, such as a deep knowledge of your current business processes or customer service requirements, means they may have a huge amount to offer to your process automation initiative, potentially making them invaluable new members of your companies automation team.
“I was very surprised at how quickly our new UiPath Developers picked things up. I noticed a real progression even during the training week itself, seeing a group of strangers turn into a group of confident RPA developers”
Gary Coates, Head of Automation, SSCL
The reality now is that with the right technology, training, encouragement and support framework, almost anyone can learn to become an RPA Developer.
Take Dan Howles, from HR at SSCL, who had minimal IT experience, but an in-depth knowledge of SSCL processes and very quickly adapted to working out how tasks such as combining spreadsheets could be automated to reduce input errors for example.
Learning from expert trainers who use the RPA software day in day out helps employees like Dan to quickly deliver results. Dan attended classroom training in July 2019, and has already deployed four RPA processes into SSCL, and is confidently continuing to assess more for future improvement.
Investing in training your employees, who may believe they are not technologically literate enough or perhaps think they have insufficient qualifications to be a part of this important cross-business modernisation programme, has the added benefit of helping them overcome this fear and will make them feel more empowered in their job role.
By sharing their wealth of experience, employees like Dan can help build a stronger future for the business. You can hear from other people who’ve been through the same experience below:
Of course, this is not to say that the experts from your IT department shouldn’t get a look in, far from it. The point we’re making here is that any RPA programme should be inclusive, not exclusive. Therefore it’s important to be aware that with the right RPA technology and an implementation partner that offers practical classroom training and top-quality aftercare support, there’s no reason to limit the scope of your programme by sticking with the technologically fluent.
Developing existing talent, and empowering employees regardless of their background, makes good business sense. It gives your team the freedom to fly, uncovering relevant processes for automation and adding value to the company.
And you may discover that the RPA developers who deliver the most spectacular results for your business turn out to be those employees you might least have expected.
To learn more about the RPA classes we offer, read here.